Terms of Service
Our goal is to consistently provide the highest quality produce and goods. We require our producers & vendors to deliver market-grade products. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect," but should always be fresh & taste delicious! The customer understands that because of the above, perishable produce items may only last a couple days and the produce relies on being stored correctly to lengthen shelf life.
We will inspect and pack all orders prior to distribution. In the event that product is damaged during packing or delivering, we will provide a store credit to the customer.
Our customers understand we strongly encourage you to leave out a cooler with frozen ice packs on your delivery day, in order to keep your purchase viable. CML is not responsible for defrosted meat, spoiled goods, reduced shelf life and wilted produce because of inadequate cooler presence at time of delivery. Raw meat products, pastas and other specified items are delivered frozen solid for the safety of our customers.
We reserve the right to make substitutions to our weekly "box" offering as occasionally items become unavailable last minute, which is usually due to an unpredictable issue. If you are dissatisfied with the substituted item please contact us via email or text/call and we are happy to credit your account for the item. We try very hard to ensure this does not happen, but it is always out of our control.
Due to price fluctuations in the market, please know prices are subject to change, without notice. Once your order is confirmed you are locked in at that price unless otherwise specified in the product description (i.e: per LB, per Oz, final weight items). CML will not increase a price of an item once you confirm your order at that price.
Many of our products are artisan nature and occasionally items may become unavailable from the producer. We always will do our best to communicate order changes with you via text message or email. If you were charged for the item and it became unavailable, CML automatically will credit your CML account.
Also a FYI as to how we communicate with you, after you have confirmed an order:
1. You will receive an emailed final order, updated invoice Tuesday afternoon. Please review for accuracy.
2. A text message to provide you with an estimated time of your delivery arrival, the evening before your scheduled delivery.
3. We will text, call &/or email you if we have any questions pertaining to your order.
If you would like to opt out of any of these forms of communication please let us know.
After the order cutoff on Monday at 11 am, this order is immediately processed. Payments for orders are processed 3pm on Mondays. To make any changes after the order cutoff, please contact us asap. Any canceled orders after the Monday 11am cutoff time will be subject to a 10% restocking fee.